Frequently Asked Questions

Q: What happens to my security alarm system during a power failure?
A: With every security alarm system we install, we also include a backup battery that will keep your alarm system running during those temporary blackouts. Your home or business will stay protected for several hours with the battery. In the event your battery is low, a low-battery signal will be sent to our Central Station so you can be notified.

Q: What happens when my phone line is cut?
A: As an additional level of protection, TransAlarm offers cellular back up. When the phone line is disabled, a wireless signal will be sent to our Central Station and operators will dispatch the authorities. If you do not have cellular back up currently installed, call our office for information about this service at 877.278.3420.

Q: What important information should I know about VoIP Telephone Service?
A: VoIP is a service available to provide a lower cost phone service over high-speed Internet (VoIP). If you are considering replacing your existing telephone service with VoIP (usually provided by a cable provider), please be aware that you may prevent your alarm from communicating with our monitoring station. This service is only as dependable as the internet connection in the premise, which can experience network outages or be affected by power failures. In fact, because of these service outages or slowdowns, many VoIP telephone providers advise their clients not to rely on their services for alarm systems. We are concerned about your safety and security and we want to ensure that your alarm system provides you with consistent peace of mind. We strongly recommend combining cellular with internet communications if you use any VoIP or other nontraditional phone service to ensure your uninterrupted safety and protection.

Q: I have another alarm company’s system. Can I have my system monitored by Trans Alarm?
A: Most competitive systems can be converted to our Central Station. Our Solutions Engineering team will perform an assessment of your existing system and equipment.

Q: Why does my keypad display “NO AC”?
A: An alarm panel will normally display “NO AC” when the system has lost the AC power connection. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call may be needed.

Q: Why does my keypad display “not ready”?
A: Your keypad is informing you that the alarm system is not ready to be turned on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

Q: Can I extend my warranty?
A: Yes. TransAlarm offers special service and maintenance plans which will cover the repair or replacement costs of the equipment for a small monthly fee. To inquire about one of the service or maintenance plans, please call us at 877.278.3420.

Q: How do I change the people listed on my call list?
A: Contact our Central Station at 877.278.3420. Make sure to tell everyone on your call list what to do in case they receive a call from TransAlarm.

Q: Am I responsible for testing my system regularly?
A: Yes. It is your responsibility to make sure that your system is in good working order. TransAlarm may have programmed your alarm system to regularly initiate a test signal; this event is testing the communication path(s) to our Central Station only. It’s easy to test your system; just refer to your owner handbook and follow the simple instructions. If you find that a part of your system is not working properly, call us at 877.278.3420 to request repair service.

 

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